The Rwandan National Police (RNP) intends to punish « very severely » anyone caught in the act of unnecessary use of emergency numbers. A decision almost to the extent of the « damage » caused by this practice.
John Bosco Kabera visibly very angry on the screen of the national television channel. Anger that is anything but innocuous. Like the whole of the high command of the police force of the country, the spokesperson of the Rwandan National Police (RNP) is in fact overwhelmed by unsavory practices found at the level of emergency call centers.
« Imagine someone calling for no real reason … Just to insult or mock a police officer, who is there to help those in need of various emergency interventions. They occupy the lines for no reason, « laments John Bosco Kabera.
However, « the emergency call center was created to facilitate communication between law enforcement and the general public, especially in case of disaster or other emergencies, » says the officer.
Unfortunately, out of a total of 192,181 calls received by the emergency call center in just eight days, only 15,981 were genuine or useful.
The law is formal
« Thus, we recorded 1,092 insults; 902 music requests; 8,643 children playing; 1,526 greetings; 2446 requests for various telecommunication services; and 17,728 appeals (the appellant says nothing), « adds Kabera.
Behavior that has a very negative impact on emergency services. « We continue to receive complaints from the public about failures to access call center services; it’s largely because of unwanted calls from some members of the public, « Kabera said.
For the authorities, it is time to apply the texts in force in Rwanda. « This is the case of the law n ° 24/2016 of 18/06/2016 governing information and communication technologies, » recalls the officer.
And Mr. Kabera warns: « All calls are recorded and the phone numbers of all callers are obtained, making it easier to find offenders. We do not want to go there, we want people to give up this inhumane and unjustified behavior. «
Excessive calls to emergency numbers are commonplace in many African countries. Including in the West and especially in France. Last February, firefighters in France estimated that one out of two calls received by fire fighters was « abusive ».